Frequently Asked Questions

Everything you need to know about your NEC EU shopping experience.

What is the standard shipping time for orders within Europe?

We offer express shipping across the EU, typically delivering within 3-5 business days. Remote areas may require an additional 2 days.

How do I return an item that doesn't fit?

NEC EU offers a 30-day return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized courier point.

Are your materials sustainably sourced?

Yes, we prioritize ethical fashion. 80% of our current collection is made from certified organic cotton, recycled polyester, or eco-friendly Tencel.

How can I track the status of my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's real-time tracking page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.